FAQ - Secret code and password
Get the answer you need.
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| Q1: |
What is the Secret Code for? |
| Q2: |
What is the Password for? |
| Q3: |
How do I change my Secret Code? |
| Q4: |
How do I change my Password? |
| Q5: |
What if I forget my Secret Code or Password? |
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| Q1: |
What is the Secret Code for? |
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The Secret Code number is to enable your access to the Interactive Vocal feature of Connex. To ensure your privacy, please keep the Code strictly to yourself. |
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| Q2: |
What is the Password for? |
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The Password is to enable your access to the Interactive Web Feature of Connex. To ensure your privacy, please keep the Password strictly to yourself. |
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| Q3: |
How do I change my Secret Code? |
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The Secret Code can be changed through the Interactive Vocal & Web Features. |
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| Q4: |
How do I change my Password? |
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The Password can be changed through the Interactive Web feature only. |
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| Q5: |
What if I forget my Secret Code or Password? |
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If you have forgotten your Secret Code or Password, please contact the Customer Service Centre. Upon validation, you will be sent your Secret Code and Password via SMS. |
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