FAQ - Service Activation
Get the answer you need.
|
| Q1: |
How do I activate the Connex service? |
| Q2: |
When does activation occur? |
| Q3: |
How do I confirm that my Connex service has been activated? |
| Q4: |
What happens if I do not receive any SMS informing me of my Secret Code and Password? |
| Q5: |
Why do I need to provide up to 3 different phone numbers?
|
| Q6: |
What's the purpose of caller identification? |
| |
|
| |
| |
| |
| Q1: |
How do I activate the Connex service? |
|
The activation of the Connex service consists of 2 parts. Completing the activation process will enable you to protect your vehicle and to access web and voice features (where applicable).
Part 1: Completion of the installation process for the Connex hardware into your vehicle by the Connex authorised installer. Upon completion, you will be given the completed Service Activation Form (with Diagnostic & Functional Test results filled in).
Part 2: You need to completely fill & fax the Service Activation Form to the Connex Customer Service Center. With this, your information will be keyed into the system for our operational usage.
|
| |
|
| |
|
| Q2: |
When does activation occur? |
| |
Refer to Q1. Activation is completed once both parts 1 and 2 of the process have been completed.
|
| |
|
| |
|
| Q3: |
How do I confirm that my Connex service has been activated?
|
| |
Upon activation, you will receive a Welcome SMS with your Secret Code and Password - (for interactive features model only) that will be sent to your designated primary mobile phone number. The Secret Code and Password are for you to access the Interactive Vocal & Web features* for your vehicle. Activation can be confirmed by triggering an alert such as disconnecting the vehicle battery. You may also access the Interactive Vocal or Web features to perform a simple function on your vehicle such as localisation.
|
| |
|
| |
|
| Q4: |
What happens if I do not receive any SMS informing me of my Secret Code and Password?
|
| |
Call the Customer Service Centre and speak to one of our Customer Care Consultants. Upon validation of your identity, they will be able to resend the Secret Code and Password of your vehicle via SMS to your primary mobile phone or an alternative phone number.
|
| |
|
| |
|
| Q5: |
Why do I need to provide up to 3 different phone numbers? |
| |
In the Service Activation Form, you are required to provide 3 phone numbers:
- Your main mobile number
- An alternative mobile number or office number
- Your home number
These are mandatory fields. These are very important to ensure that we are able to stay in touch with you at all times in case there could be any events such as car theft. Should this information change over the course of time, please inform the Customer Service Centre so that the new information can be updated on your account.
|
| |
|
| |
|
| Q6: |
What's the purpose of caller identification?
|
| |
This is used as a means of validation that you are the actual Connex account owner. You will be required to provide your personal information (as provided in the Service Activation Form) as a means of validation in situations such as reporting a theft, requesting for a change in personal details or requesting for a new Secret Code and Password.
|
| |
|
|
|
|
